Privacy Policy

Intensity Casino — Privacy Policy

Introduction

Intensity Casino is operated under a Master Licence 365/JAZ issued by Curaçao eGaming. The platform is marketed by Jacked Affiliates Ltd., a company incorporated under the laws of Cyprus. This Privacy Policy governs the collection, processing, storage, sharing, and deletion of personal data in connection with the services offered through the Intensity Casino platform. By registering an account, accessing the platform, or using any of the services provided, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy. Intensity Casino is committed to handling all personal data in a responsible, transparent, and legally compliant manner, consistent with applicable data protection frameworks and the regulatory obligations imposed by the Curaçao eGaming licensing authority.

Scope and Applicability

This Privacy Policy applies to all users who access or interact with the Intensity Casino platform, including individuals who register player accounts, submit inquiries, participate in promotional activities, or otherwise engage with the services. This policy applies regardless of the device or method used to access the platform, including desktop computers, mobile devices, and tablet interfaces. Intensity Casino acknowledges that users accessing the platform from Australia are subject to the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Intensity Casino takes its obligations under this legislative framework seriously and has implemented policies and procedures designed to ensure compliance with the APPs in all relevant respects.

Information We Collect

Intensity Casino collects personal data from users in a variety of ways, depending on the nature of the interaction and the services being accessed. The categories of personal data collected include the following:

• Registration data, including full legal name, date of birth, residential address, email address, and phone number provided during the account creation process
• Government-issued identification documents submitted as part of Know Your Customer and age verification procedures, including passports, national identity cards, and utility bills
• Payment and financial information, including bank account details, credit and debit card information, e-wallet account identifiers, and records of deposits, withdrawals, and transaction histories
• Technical and usage data, including IP addresses, browser type and version, operating system, device identifiers, session duration, pages visited, clickstream data, and referral URLs
• Communication data, including the content of messages exchanged with customer support, live chat transcripts, and any correspondence submitted through contact forms
• Behavioural and gambling activity data, including wagering history, game preferences, bet sizes, frequency of play, and self-exclusion or responsible gambling settings applied to the account
• Marketing preferences and consent records, documenting whether a user has opted in or out of receiving promotional communications via email, SMS, or push notifications

Legal Basis for Data Processing

Intensity Casino processes personal data on the basis of several legal grounds, which may apply individually or in combination depending on the specific processing activity. These grounds include the performance of a contract to which the user is a party, specifically the fulfilment of the terms and conditions governing the player account and the delivery of casino services. Data is also processed on the basis of compliance with legal obligations, including anti-money laundering requirements, identity verification mandates, and reporting obligations imposed by licensing and regulatory authorities. In certain circumstances, data is processed on the basis of legitimate interests pursued by Intensity Casino, including the prevention of fraud, the maintenance of platform security, and the improvement of service quality. Where required by applicable law or where none of the foregoing bases apply, Intensity Casino will seek the explicit consent of the user before processing personal data for a specific purpose.

Purpose of Data Usage

Intensity Casino uses personal data collected from users for the following purposes:

• Account creation and management, including verifying user identity, maintaining accurate account records, and facilitating access to platform features and services
• Know Your Customer procedures, including age verification, identity authentication, and ongoing customer due diligence as required by Curaçao eGaming licensing conditions
• Anti-Money Laundering compliance, including monitoring transactions for suspicious activity, conducting source of funds assessments, and reporting to relevant authorities where legally required
• Payment processing, including verifying payment instruments, authorising deposits and withdrawals, and resolving transaction disputes
• Fraud prevention and platform security, including detecting unauthorised account access, identifying irregular betting patterns, and investigating potential abuse of promotional offers
• Marketing communications, where the user has provided consent, including sending promotional offers, bonus notifications, newsletters, and tailored recommendations based on user activity
• Customer support, including responding to inquiries, resolving complaints, and improving the quality of support interactions
• Regulatory compliance and reporting, including fulfilling obligations to licensing authorities, responding to lawful requests from law enforcement agencies, and maintaining records as required by applicable legislation
• Responsible gambling obligations, including monitoring player behaviour for signs of problem gambling, enforcing self-exclusion requests, and complying with any applicable responsible gambling standards

Data Sharing and Disclosure

Intensity Casino does not sell personal data to third parties. However, personal data may be shared with third parties in the following circumstances:

• Payment service providers and financial institutions engaged to process deposits and withdrawals on behalf of users, who receive only the data necessary to complete the relevant transaction
• Identity verification and KYC service providers engaged to authenticate user identities, verify documents, and conduct sanctions and politically exposed persons screening
• Fraud detection and risk management technology providers who assist in identifying and preventing fraudulent activity on the platform
• Marketing service providers engaged to deliver promotional communications, subject to appropriate data processing agreements and user consent requirements
• Regulatory and licensing authorities, including Curaçao eGaming, where disclosure is required to demonstrate compliance with licensing conditions or to respond to formal regulatory inquiries
• Law enforcement agencies, government bodies, or courts of competent jurisdiction where disclosure is required by applicable law, court order, or legal process
• Corporate successors or acquirers in the event of a merger, acquisition, or sale of business assets, subject to the continued application of equivalent data protection standards

All third parties with whom personal data is shared are required to maintain appropriate technical and organisational security measures and to process personal data only for the purposes for which it was disclosed.

Data Retention

Intensity Casino retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce contractual rights. Specifically, records related to account activity, financial transactions, and KYC documentation are retained for a minimum period of five years following the closure of a player account, in accordance with anti-money laundering requirements applicable to licensed gambling operators. After the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with Intensity Casino’s internal data management procedures.

User Rights

Users whose personal data is processed by Intensity Casino are entitled to exercise the following rights, subject to any limitations imposed by applicable law:

• The right to access personal data held about them, including a copy of the data and information about how it is being used
• The right to request correction of inaccurate or incomplete personal data
• The right to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations to retain certain records
• The right to restrict the processing of personal data in certain circumstances, including where the accuracy of the data is disputed or where processing is unlawful
• The right to withdraw consent to processing where consent is the legal basis for a specific processing activity, without affecting the lawfulness of processing carried out prior to withdrawal
• The right to lodge a complaint with a relevant supervisory authority where a user believes their data protection rights have been infringed

Requests to exercise any of the above rights should be submitted through the official contact channels made available on the Intensity Casino platform. Intensity Casino will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

Cookie Policy

Intensity Casino uses cookies and similar tracking technologies on its platform to support functionality, improve user experience, and gather analytical data. The following categories of cookies are used:

• Essential cookies, which are strictly necessary for the operation of the platform and cannot be disabled without affecting core functionality, including session management cookies, authentication tokens, and security cookies used to prevent cross-site request forgery
• Analytical and performance cookies, which collect aggregated and anonymised data about how users interact with the platform, including pages visited, time spent on site, and error messages encountered, for the purpose of improving platform performance and user experience
• Marketing and targeting cookies, which may be used to deliver personalised promotional content and to measure the effectiveness of marketing campaigns, subject to user consent where required by applicable law

Users may manage their cookie preferences through the cookie consent tool available on the platform or through the settings of their web browser. Disabling certain categories of cookies may affect the functionality of the platform and the quality of the user experience.

Data Security

Intensity Casino implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encryption of data in transit using industry-standard protocols, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and vulnerability testing, and staff training on data protection obligations. While Intensity Casino takes all reasonable steps to protect personal data, no method of electronic transmission or storage is entirely secure, and users are encouraged to take appropriate precautions when accessing the platform, including using strong and unique passwords.

Changes to This Privacy Policy

Intensity Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or business practices. Users will be notified of material changes through a notice published on the platform or by direct communication where appropriate. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Users are encouraged to review this policy periodically to remain informed of how their personal data is being processed.

Governing Law and Jurisdiction

This Privacy Policy is governed by the terms of the Master Licence 365/JAZ issued by Curaçao eGaming and by applicable data protection legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to the processing of personal data relating to users in Australia. Any disputes arising in connection with this Privacy Policy shall be subject to resolution in accordance with the dispute resolution procedures specified in the Terms and Conditions of the Intensity Casino platform.