Terms and Conditions – Intensity Casino

1. Introduction and Licensing

Intensity Casino is an online gambling platform offering real-money casino games, live dealer experiences, pokie gaming, table games, and associated promotional services to eligible users across permitted jurisdictions. The platform is owned and operated under Master Licence 365/JAZ issued by Curaçao eGaming, a recognised licensing authority for online gaming operators. Marketing and affiliate operations connected to the platform are conducted by Jacked Affiliates Ltd., a company incorporated under the laws of Cyprus. Intensity Casino maintains a firm commitment to regulated operation, responsible gaming practices, and the security of all users engaging with its services.

These Terms and Conditions constitute a legally binding agreement between the user and Intensity Casino. By registering an account, accessing the platform, depositing funds, or participating in any game or promotional offer, the user expressly agrees to be bound by these Terms and Conditions in their entirety. Users are strongly advised to read this document carefully before proceeding. Intensity Casino reserves the right to amend, update, or modify these Terms and Conditions at any time. Continued use of the platform following the publication of any such amendments constitutes acceptance of the revised terms.

The platform provides its services exclusively through digital channels, including desktop browsers and mobile-compatible interfaces. All services are subject to the applicable laws and regulations of the jurisdiction in which Intensity Casino is licensed to operate, as well as any additional legal obligations arising from the user’s country of residence or access location.

2. Eligibility and Jurisdictional Restrictions

2.1 Minimum Age Requirement

Access to Intensity Casino is strictly limited to individuals who are at least 18 years of age at the time of registration. The platform enforces a zero-tolerance policy with respect to underage gambling. Any user found to be below the minimum age threshold will have their account immediately suspended, all funds held pending regulatory review, and the matter may be escalated to relevant authorities in accordance with applicable law.

2.2 Jurisdictional Restrictions

Intensity Casino is accessible to users located in Australia, subject to the conditions outlined in these Terms and Conditions and in compliance with applicable Australian consumer protection legislation. Notwithstanding the foregoing, users are solely responsible for ensuring that their use of the platform is lawful in the jurisdiction in which they are located or from which they access the services.

The following categories of persons are expressly prohibited from registering or using the platform:

• Persons under the age of 18
• Residents or citizens of jurisdictions where online gambling is explicitly prohibited by law
• Persons who are employees, contractors, agents, or affiliates of Intensity Casino or any of its parent, subsidiary, or affiliated companies
• Persons who have been self-excluded from the platform or from any other gambling service connected to the operator

Intensity Casino reserves the right to restrict or refuse access to users from specific jurisdictions at any time, with or without prior notice, based on regulatory changes, licensing conditions, or internal risk assessments.

3. Account Registration and Rules

3.1 Account Creation

Each user is permitted to hold only one registered account on the Intensity Casino platform. The creation of multiple accounts by a single individual, whether under the same or different identities, is strictly prohibited and constitutes a material breach of these Terms and Conditions. Intensity Casino employs automated detection systems to identify duplicate account activity, and any accounts found to be in violation of this rule will be suspended or permanently closed.

3.2 Know Your Customer (KYC) Verification

All users are required to complete a mandatory KYC verification process before withdrawals can be processed and, in certain cases, before deposits above specified thresholds are accepted. The KYC process may require the submission of the following documentation:

• A valid government-issued photo identification document, such as a passport or driver’s licence
• Proof of residential address, such as a utility bill or bank statement issued within the preceding three months
• Proof of payment method ownership, including copies of bank cards or bank account statements
• Any additional documentation requested by the compliance team in connection with anti-money laundering obligations

Failure to complete the KYC verification process within the timeframe specified by Intensity Casino may result in the suspension of account functionality, including the inability to process withdrawals or access promotional offers.

3.3 Account Security

Users are solely responsible for maintaining the confidentiality of their account login credentials, including username and password. Intensity Casino will not be held liable for any loss or damage arising from unauthorised access to a user’s account resulting from the user’s failure to safeguard their login information. Users must notify Intensity Casino immediately upon becoming aware of any unauthorised access or suspected breach of account security.

4. Deposits and Withdrawals

4.1 Deposits

Intensity Casino accepts deposits through a range of approved payment methods, which are displayed at the point of transaction on the platform. All deposits must be made from payment instruments that are registered in the name of the account holder. Third-party deposits are strictly prohibited. Minimum and maximum deposit limits apply and are subject to change at the discretion of the platform.

4.2 Withdrawals

Withdrawal requests are processed in accordance with the verification status of the account and the payment method selected. Standard withdrawal processing times are between one and five business days, though this may vary depending on the payment provider and the outcome of any required compliance checks. Intensity Casino reserves the right to request additional documentation before processing any withdrawal in accordance with its AML obligations.

4.3 Anti-Money Laundering Compliance

Intensity Casino operates in full compliance with applicable anti-money laundering legislation and international financial crime prevention standards. The platform is required to monitor transactions for suspicious activity, report any identified concerns to the relevant authorities, and may freeze or withhold funds pending the outcome of any investigation. Users are prohibited from using the platform for any purpose connected to money laundering, terrorist financing, or any other financial crime. Intensity Casino may refuse, reverse, or delay any transaction that it reasonably suspects to be connected to such activity.

5. Bonus Terms and Promotional Conditions

5.1 General Bonus Terms

Intensity Casino may from time to time offer welcome bonuses, reload bonuses, free spins, cashback promotions, loyalty rewards, and other promotional incentives. All bonuses are subject to specific terms that are published at the time of the offer and must be read in conjunction with these general Terms and Conditions.

5.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier will be specified in the relevant promotional material. Failure to meet wagering requirements within the stated validity period will result in the forfeiture of any remaining bonus balance.

5.3 Bonus Abuse

Intensity Casino maintains a strict policy against bonus abuse. Prohibited conduct includes, but is not limited to, the creation of multiple accounts to claim the same promotion, the use of low-risk betting strategies designed to circumvent wagering requirements, collusion between users for the purpose of exploiting promotional offers, and the systematic exploitation of any error or miscalculation in bonus configurations. The platform reserves the right to void any bonus, withhold associated winnings, and suspend or close accounts found to be engaged in such conduct.

6. Prohibited Activities

Users of Intensity Casino are strictly prohibited from engaging in the following activities:

• Cheating, collusion, or any form of fraudulent conduct during gameplay
• Use of automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or influence game outcomes
• Exploitation of software errors, glitches, or technical malfunctions for financial gain
• Providing false or misleading information during registration or the KYC process
• Engaging in any activity that disrupts the integrity of the platform or the experience of other users
• Attempting to reverse-engineer, copy, or replicate any component of the platform’s software or proprietary systems
• Using the platform in connection with any criminal activity, including but not limited to fraud, money laundering, or identity theft

Any user found to be engaged in prohibited activities will have their account suspended immediately. Intensity Casino reserves the right to withhold any funds associated with prohibited conduct and to report the matter to relevant law enforcement or regulatory authorities.

7. Fair Play and Game Integrity

All games offered on the Intensity Casino platform are powered by certified random number generator technology, which has been independently tested and audited to ensure fairness and unpredictability of outcomes. The platform is committed to maintaining the highest standards of game integrity and will not tolerate any conduct that undermines the fairness of its gaming environment. Game results are final once confirmed by the platform’s system, and disputes based solely on dissatisfaction with outcomes will not be upheld.

8. Fraud Prevention and Security Monitoring

Intensity Casino employs a comprehensive suite of fraud detection and security monitoring tools to protect the integrity of the platform and the safety of all users. These systems operate continuously and may flag accounts or transactions for manual review based on risk indicators identified by the platform’s compliance team. Users consent to such monitoring as a condition of accessing the platform’s services. Any attempt to circumvent security systems, including the use of virtual private networks for the purpose of bypassing jurisdictional restrictions, is strictly prohibited.

9. Responsible Gambling

9.1 Commitment to User Protection

Intensity Casino is committed to promoting responsible gambling and providing users with the tools necessary to manage their gaming activity in a healthy and controlled manner. The platform recognises that gambling carries inherent risk and encourages users to engage with its services responsibly.

9.2 Available Tools

The following responsible gambling tools are available to all registered users:

• Deposit limits, allowing users to set daily, weekly, or monthly caps on the amount they may deposit
• Session time limits, enabling users to restrict the duration of individual gaming sessions
• Reality checks, providing periodic reminders of time spent on the platform
• Self-exclusion options, allowing users to voluntarily suspend access to the platform for a defined or indefinite period
• Account cooling-off periods for users who require a short break from gambling activity

9.3 Self-Exclusion

Users who wish to self-exclude from the platform may do so by contacting the customer support team. Self-exclusion requests will be processed promptly, and the excluded account will be restricted from accessing any gambling services for the duration of the exclusion period. Intensity Casino strongly encourages any user experiencing difficulty managing their gambling activity to seek assistance from professional support organisations.

10. Limitation of Liability

Intensity Casino provides its services on an “as available” basis and makes no warranty, express or implied, regarding the uninterrupted availability of the platform. To the maximum extent permitted by applicable law, Intensity Casino shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of or inability to use the platform, including losses arising from technical failures, data breaches, or interruptions to service beyond the platform’s reasonable control.

11. Account Suspension and Termination

Intensity Casino reserves the right to suspend, restrict, or permanently close any user account at its sole discretion in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Suspected fraudulent activity, money laundering, or any other criminal conduct
• Failure to complete the required KYC verification process
• Regulatory direction or legal obligation requiring the restriction of the account
• Detection of duplicate accounts or identity misrepresentation

Upon termination of an account, any verified funds remaining in the account balance will be returned to the user following the completion of all applicable compliance checks, unless the funds are subject to forfeiture as a consequence of a breach of these Terms and Conditions.

12. Dispute Resolution and Complaint Handling

12.1 Internal Complaints Process

Users who wish to raise a complaint regarding any aspect of the platform’s services must submit a formal complaint through the designated customer support channel. All complaints will be acknowledged within 48 hours of receipt and will be investigated by the relevant department. A formal response will be provided within 14 days of the complaint being submitted.

12.2 Escalation

If a user is not satisfied with the outcome of the internal complaints process, they may escalate the matter to the relevant dispute resolution body associated with the Curaçao eGaming licensing authority. Details of the applicable escalation procedure will be provided upon request.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao, as the jurisdiction of the issuing licensing authority. Notwithstanding the foregoing, Intensity Casino acknowledges its obligations under Australian consumer protection legislation, including the Australian Consumer Law, and will not seek to exclude or limit any rights that users may have under applicable mandatory Australian law. Any dispute that cannot be resolved through the internal complaints process or the designated dispute resolution body may be submitted to the courts of competent jurisdiction as determined by the applicable regulatory framework.

14. Amendments to Terms and Conditions

Intensity Casino reserves the right to amend these Terms and Conditions at any time. Users will be notified of material changes through the platform’s official communication channels, including on-site notifications or registered email. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms and Conditions. Users who do not accept the revised terms must cease using the platform and may request the closure of their account.

15. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Bonus Terms, and any other policies published on the Intensity Casino platform, constitute the entire agreement between the user and the operator with respect to the use of the platform’s services. In the event of any conflict between these Terms and Conditions and any other document or communication, these Terms and Conditions shall prevail unless expressly stated otherwise.