Responsible Gaming Guide – Intensity

Our Commitment to Safe and Responsible Gambling

At Intensity, we are committed to providing a safe, fair, and enjoyable online gaming environment for all players based in Australia. Gambling is a form of entertainment, and we take our responsibility seriously when it comes to ensuring that every player who engages with our platform does so in a way that is informed, controlled, and protected. This guide outlines the tools, resources, and principles that underpin our approach to responsible gambling, and it is designed to help players make informed decisions about their gaming activity at every stage of their experience with us.

Core Philosophy

Gambling at Intensity is intended solely as a form of entertainment. It is not, and should never be treated as, a method of generating income, a financial solution, or a way to recover money that has been lost. Every game on our platform is governed by random outcomes, and no strategy, system, or pattern of play can guarantee a win. Players should only ever gamble with money they can genuinely afford to lose, treating their gaming budget in the same way they would any other leisure expense.

We believe that when gambling is approached with the right mindset, it can be an enjoyable and recreational activity. However, we also recognise that for some individuals, gambling can become harmful. Our platform is built around the principle that player wellbeing always takes priority over commercial outcomes. We actively encourage all players to engage with the tools and resources available on our platform to maintain healthy gambling habits and to seek help at the earliest sign that gambling is no longer enjoyable or manageable.

Self-Control Tools

Intensity provides a comprehensive suite of responsible gambling tools that are accessible directly through your account settings. These tools are designed to give players full control over their gambling activity and to support healthier habits from the outset.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to cap the amount of money they are able to add to their account within a given period. Once a limit is set, it takes effect immediately. Any request to increase a deposit limit is subject to a mandatory cooling-off period before the change is applied, ensuring that decisions to increase spending are considered rather than impulsive.

Loss Limits

A loss limit allows players to restrict the total amount they can lose within a defined timeframe. When the limit is reached, the player will be unable to continue wagering until the period resets. This tool is particularly useful for players who want to protect themselves from chasing losses during a session or across a defined period of play.

Wagering Limits

Wagering limits cap the total amount a player can bet within a set timeframe, regardless of wins or losses. This tool helps players manage the pace and volume of their betting activity and provides an additional layer of control beyond deposit and loss limits.

Session Time Limits

Players can set a maximum duration for each gaming session. When the time limit is reached, the player will receive a notification and the session will end automatically. This feature encourages regular breaks and helps prevent extended or unplanned periods of play.

Cooling-Off Periods

A cooling-off period is a short-term break from gambling that can be activated at any time. Players can select a period ranging from 24 hours to several weeks. During this time, access to real-money gambling features will be suspended. Cooling-off periods are ideal for players who feel they need a temporary pause without committing to a longer exclusion.

Self-Exclusion

For players who feel they need a more extended break, Intensity offers a formal self-exclusion option. Players can exclude themselves from the platform for a defined period or on a permanent basis. Once self-exclusion is activated, the account will be suspended and no marketing communications will be sent. Players who have self-excluded will not be able to reopen their account during the exclusion period, and any requests to reverse a self-exclusion will be subject to a mandatory review process.

In addition to our platform-level self-exclusion, Australian players are encouraged to register with the National Self-Exclusion Register, which allows individuals to exclude themselves from multiple gambling operators simultaneously.

Self-Assessment

Understanding your own relationship with gambling is an important step in maintaining control. The following questions are designed to help you reflect honestly on your gambling behaviour. If you answer yes to one or more of these questions, it may be a sign that your gambling is becoming problematic and that you should consider using our responsible gambling tools or seeking external support.

1. Do you find yourself gambling with money that was intended for essential expenses such as rent, bills, or food?
2. Have you ever borrowed money or sold possessions in order to fund gambling activity?
3. Do you feel irritable, anxious, or restless when you are not able to gamble?
4. Have you tried to cut back or stop gambling and found that you were unable to do so?
5. Do you find yourself gambling for longer than you originally intended?
6. Are you spending an increasing amount of time thinking about gambling, planning sessions, or reliving past wins and losses?
7. Have you ever lied to family members, friends, or colleagues about the amount of time or money you spend on gambling?
8. Do you gamble to escape stress, anxiety, depression, or other emotional difficulties?
9. After losing money, do you feel a strong urge to return and win it back?
10. Has gambling caused significant problems in your relationships, work, or financial situation?

If any of these questions reflect your current experience, we encourage you to take immediate action by contacting our support team, activating a self-exclusion or cooling-off period, or reaching out to one of the professional support services listed in this guide.

Early Warning Signs of Problematic Gambling

Recognising the early signs of problematic gambling behaviour can make a significant difference in how quickly a person is able to seek help and regain control. The following behaviours may indicate that gambling is beginning to have a negative impact on your life.

• Spending more money on gambling than originally planned on a regular basis
• Feeling a strong compulsion to gamble even when you do not want to
• Neglecting personal, professional, or family responsibilities due to gambling
• Experiencing mood swings that are directly linked to gambling outcomes
• Becoming secretive or defensive about your gambling activity
• Continuing to gamble despite knowing it is causing financial or emotional harm
• Using gambling as a primary way to cope with negative emotions or stressful situations
• Losing interest in hobbies or social activities that were previously enjoyable

These signs do not mean that a person has a gambling disorder, but they are important indicators that a change in behaviour may be needed. Early intervention is one of the most effective ways to prevent gambling from escalating into a more serious problem.

Taking Immediate Action

If you feel that you are losing control of your gambling, there are steps you can take right now through your Intensity account.

1. Log in to your account and navigate to the responsible gambling section of your profile settings.
2. Activate a cooling-off period or self-exclusion immediately to create distance between yourself and gambling.
3. Set or reduce your deposit, loss, or wagering limits to restrict your ability to spend further.
4. Contact our customer support team, who can assist you in applying any of these tools and guide you to appropriate external resources.
5. Reach out to one of the professional support organisations listed below for confidential advice and assistance.

You do not need to wait until your situation feels out of control. Acting early is always the right decision, and our team is here to support you without judgement.

Protection of Minors

Intensity operates in strict accordance with Australian regulations regarding the protection of minors. Gambling services on our platform are available exclusively to individuals who are 18 years of age or older. We take this obligation seriously and have implemented multiple layers of verification to prevent underage access.

All new players are required to complete an age verification process as part of the account registration procedure. This involves the submission of valid government-issued identification documents, which are reviewed as part of our Know Your Customer process. Players who are unable to provide satisfactory documentation confirming that they are of legal age will not be permitted to access real-money gambling features on the platform.

In addition to identity verification at registration, Intensity conducts ongoing monitoring to identify any accounts where there may be concerns regarding the age or identity of the account holder. Where such concerns arise, access to the account will be suspended pending further verification.

We also encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Cyberpatrol, and Gamban can be installed on shared devices to restrict access to gambling-related websites and applications.

External Help and Support Services

Intensity is committed to ensuring that all players have access to professional support when they need it. The following organisations provide confidential, non-judgmental assistance to individuals affected by gambling harm, as well as their families and loved ones.

• Gambling Help Online – a free, confidential service available to all Australians, offering online chat, phone support, and counselling resources at gamblinghelponline.org.au
• Gambling Help NSW – provides free counselling and support services for residents of New South Wales
• Lifeline Australia – offers crisis support and suicide prevention services, available 24 hours a day, seven days a week on 13 11 14
• Beyond Blue – provides mental health support and resources for individuals experiencing anxiety, depression, or emotional distress linked to gambling or other causes
• GamCare – an internationally recognised organisation offering information, advice, and support for people affected by gambling harm
• BeGambleAware – provides free tools and resources to help people make informed decisions about gambling and access appropriate support

All of the above services operate with a commitment to confidentiality. You can contact them at any time without fear of judgement, and your personal information will be handled with care and discretion.

Personal Responsibility and Platform Support

Responsible gambling is a shared commitment between Intensity and our players. While we provide a wide range of tools and resources to support safer gambling, the most important factor in maintaining a healthy relationship with gambling is personal awareness and self-honesty. We encourage every player to set limits from the beginning of their time on our platform, to review their gambling activity regularly, and to reach out for support whenever they feel it is needed.

Our responsible gambling tools are available to all players at all times, free of charge, and without any requirement to justify their use. Whether you are setting a small deposit limit as a precaution or activating a full self-exclusion, our team will support your decision and ensure that it is implemented promptly and effectively.

Gambling should be enjoyable. If it stops being enjoyable, we are here to help.